Refund Policy

1. Introduction

Beagles Pvt. Ltd. ("we," "us," or "our") is committed to providing a high-quality SaaS platform, Popupular, to our valued clients. We understand that circumstances may arise where a refund is requested. This policy outlines our refund guidelines for subscription plans purchased on www.popupular.in.

2. Eligibility for Refunds

Trial Period Refunds: If you are within a free trial period and cancel before the trial ends, you will not be charged, and therefore, no refund is needed.
Initial Subscription Refunds (Within 7 Days): For new subscribers, we offer a 7-day money-back guarantee from the date of your initial subscription purchase. If you are not satisfied with Popupular within this period, you may request a full refund.
Service Disruptions: In the event of a significant and prolonged service disruption caused by our platform (excluding scheduled maintenance), which prevents you from utilizing the service, we may offer a pro-rated refund at our discretion.

3. Non-Refundable Scenarios

Refunds will not be granted for subscription cancellations made after the 7-day initial period, except in cases of significant service disruptions as mentioned above.
Refunds will not be issued for unused portions of a subscription period.
Refunds will not be provided for issues arising from your own technical setup, internet connectivity, or misuse of the platform.
Refunds will not be granted for plan downgrades.

4. Refund Process

To request a refund within the eligible period, please contact our customer support team at info@popupular.in with your subscription details and a clear explanation of your reason for requesting a refund.
We will review your request and respond within 3 business days.
If your refund is approved, it will be processed to the original payment method within 7 business days.

5. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website.

Last updated 25/Feb/2025